Thank you for visiting statesvanlines.com. The Web site is operated by States Van Lines.,Inc. ("statesvanlines.com", "SVL", "us", "Site" or "we").
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on this Web site.
The information We Collect
Personally Identifiable Information: You are not required to provide your personally identifiable information when you visit the statesvanlines.com. However, in order to obtain information, including moving quotes from us you must fill out and submit a quote request form containing personally identifiable information including without limitation your name, address, telephone number, and e-mail address, and information pertaining to your Relocation Service.
Passive Information: SVL automatically collects information and may also customize your visit through technical means, including the following:
- IP Address Logs: We log Internet Protocol (IP) addresses, i.e., the location of your computer on the Internet.
How We Use the Information
Information about our customers is an important part of our business, and we are not in the business of selling personally identifiable information to unaffiliated third parties for their commercial use. We share personally identifiable customer information with unaffiliated third parties only as described herein.
- Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address.
- Business Transfers: As we continue to develop our business, we might sell or buy companies, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that we are acquired or assigned, customer information will of course be one of the transferred assets.
- Protection of Our Web site and Others: We reserve the right to release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions of Site Use and other agreements, or protect the rights, property or safety of this company, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
We sometimes use the non-personally identifiable information that we collect to monitor user traffic patterns, analyze and quantify user preferences, improve the design and content of our Site, and enable us to personalize your user experience. All such usage data shall be the exclusive property of statesvanlines.com.
Security
We keep the information we collect on the Site physically secure by storing the information on servers located at data centers which employ reasonable security measures. Such data centers are accessible only by authorized personnel as needed to perform operations associated with the performance of this Site and subject to this Privacy Policy. Despite these reasonable security measures, we do not and cannot guarantee that there will not be unauthorized access or disclosure of the information we store or the information you submit on our Site. Please note that all phone calls with statesvanlines.com are randomly monitored and recorded for quality assurance and training purposes.
Changes to the Privacy Policy
We reserve the right to make changes to our Privacy Policy from time to time for any reason. Such changes, modifications, additions or deletions shall be effective immediately upon posting, unless otherwise indicated. We have no duty or obligation to inform prior visitors that changes have been made, regardless of the scope and importance of the changes. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it and to whom we disclose it. Your continued use of the Web site after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.